Terms and Conditions for Man and Van Finsbury Park

These Terms and Conditions set out the basis on which Man and Van Finsbury Park provides man and van and removal services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and Van Finsbury Park, the provider of the man and van and removal services.

1.2 "Customer" means any individual, partnership, company or organisation booking or using the services of the Company.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means the items, belongings, furniture, equipment, or materials which are the subject of the Services.

1.5 "Job" means a single engagement of the Services under an agreed booking.

1.6 "Working Day" means any day other than a Saturday, Sunday or public holiday in England.

2. Scope of Services

2.1 The Company provides man and van and removal services, including but not limited to domestic and commercial moves, item collection and delivery, and related loading and unloading within its service area and the wider UK as agreed at the time of booking.

2.2 The Company reserves the right to refuse to carry any Goods which are unlawful, dangerous, hazardous, or otherwise unsuitable, including but not limited to explosives, flammable materials, firearms, drugs, perishable goods, live animals, or items requiring special licences or conditions.

2.3 The Company does not provide professional installation or disconnection services for appliances, fixtures or specialist equipment, unless expressly agreed in writing in advance. The Customer is responsible for arranging any necessary qualified tradespeople.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels. A booking is an offer by the Customer to purchase Services in accordance with these Terms and Conditions.

3.2 The Company will confirm acceptance of a booking and the details of the Job using the same booking channel or another agreed method. A binding contract is formed only when the Company issues a booking confirmation.

3.3 The Customer must provide accurate and complete information at the time of booking, including collection and delivery addresses, access details, parking restrictions, property type and floor level, the nature and approximate volume of Goods, and any special handling requirements.

3.4 The quoted price and any estimated times are based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company may adjust the price, the timing, or both, or may cancel the Job in accordance with these Terms and Conditions.

3.5 The Customer must notify the Company of any changes to the booking details as soon as reasonably possible. Changes may be subject to revised pricing and availability.

4. Quotations and Pricing

4.1 Quotations are based on the details provided by the Customer and on the assumption of reasonable access, legal and safe parking, and normal lifting conditions.

4.2 Quotations may be calculated on an hourly rate, fixed price, or other arrangement specified at the time of booking. Any waiting time, extra labour, additional pick-ups or drop-offs, or other services requested on the day and not included in the original booking may incur additional charges.

4.3 Unless specifically stated otherwise, quotations do not include charges for parking, congestion fees, tolls, ferries, vessel transport, storage, or third-party services. Such charges will be payable by the Customer in addition to the quoted amount.

4.4 The Company reserves the right to revise a quotation or apply surcharges where the Job involves unforeseen difficulties, such as restricted access, excessive distances carrying Goods by hand, additional flights of stairs, or significant increases in volume or weight of Goods.

5. Payments

5.1 The Customer agrees to pay all charges for the Services in accordance with the price, payment terms and schedule confirmed at the time of booking.

5.2 The Company may require a deposit to secure a booking. The amount of the deposit and the timing for payment will be confirmed in the booking confirmation.

5.3 Unless otherwise agreed in writing, any outstanding balance is due on completion of the Job on the same day. The Company may refuse to unload Goods until payment has been received in full.

5.4 The Company accepts payment methods as notified to the Customer at the time of booking. The Customer is responsible for ensuring that payment can be completed by the required time.

5.5 Where payment is not made on the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate, and to recover any reasonable costs of collection.

6. Cancellations and Changes

6.1 The Customer may cancel or postpone a booking by providing notice to the Company.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or applied to a rebooked Job at the Company’s discretion, less any non-recoverable costs incurred.

6.3 If the Customer cancels within 48 hours but more than 24 hours before the scheduled start time, the Company may retain all or part of the deposit as a cancellation charge and may charge for any additional costs incurred.

6.4 If the Customer cancels within 24 hours of the scheduled start time, fails to be present or contactable at the agreed time, or is unable to proceed with the Job due to incomplete preparation, the Company may charge up to the full quoted amount.

6.5 The Company may cancel or postpone the Job at any time if it is prevented from carrying out the Services for reasons beyond its reasonable control, including but not limited to severe weather, road closures, accidents, vehicle breakdown, industrial action, or safety concerns. In such cases, the Company will seek to rearrange the Job at a mutually convenient time, and its liability will be limited to any payments already received for the unused portion of the Services.

6.6 The Company may cancel a booking without liability if the Customer is in breach of these Terms and Conditions, or if the Company reasonably believes that carrying out the Job would be unlawful, unsafe, or otherwise inappropriate.

7. Customer Responsibilities

7.1 The Customer is responsible for properly packing and securing Goods, unless the Company has expressly agreed to provide packing services. Fragile items should be clearly marked and suitably protected.

7.2 The Customer must ensure that access to the collection and delivery locations is safe, lawful and suitable for the Company’s vehicles and staff, including ensuring that adequate parking is available and that any permits or permissions required have been obtained in advance.

7.3 The Customer must be present, or ensure that an authorised representative is present, at both collection and delivery locations throughout the Job, to direct the placement of Goods and to sign any relevant documentation.

7.4 The Customer must remove, or arrange for the removal of, any fixtures, fittings, or other items that cannot be moved without professional disconnection, unless the Company has expressly agreed otherwise.

7.5 The Customer must not request the Company to transport any prohibited, illegal or hazardous items. If such items are discovered, the Company may refuse to carry them, may suspend the Job, and may report any illegal items to the relevant authorities.

8. Waste and Environmental Regulations

8.1 The Company operates in accordance with applicable UK waste and environmental regulations. It is not a general waste disposal contractor and will not remove household refuse, builder’s rubble or other controlled waste unless this has been expressly agreed in advance and is compliant with relevant laws.

8.2 The Customer is responsible for accurately describing any items to be removed that may be considered waste or require special disposal, such as electrical equipment, mattresses, or items containing hazardous materials.

8.3 Where the Company agrees to remove items for disposal, these will be transported only to authorised facilities. Additional charges may apply for waste transfer, disposal fees or specialist handling.

8.4 The Company reserves the right to refuse removal of any items where doing so would breach waste regulations, environmental law, or licensing conditions.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability is subject to the limitations set out in this clause.

9.2 The Company will not be liable for loss or damage to Goods unless such loss or damage is caused by the proven negligence or deliberate act of the Company or its employees while carrying out the Services.

9.3 The Customer must inspect Goods as soon as reasonably possible on completion of the Job and notify the Company of any visible loss or damage before the Company’s staff leave the delivery location, or in any event within 48 hours of completion of the Services.

9.4 The Company’s total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed the lower of the reasonable replacement value of the damaged or lost item and a reasonable limit per Job as communicated by the Company prior to the Services. The Customer should arrange their own insurance if they require greater protection.

9.5 The Company will not be liable for any of the following:

a. Loss or damage arising from faulty or inadequate packing carried out by the Customer or a third party.

b. Loss or damage to items of inherently fragile or delicate nature, including glass, mirrors, artwork, antiques, or items with pre-existing defects, unless professionally packed or crated by the Company.

c. Loss or damage arising from wear and tear, leakage, atmospheric conditions, or inherent vice of the Goods.

d. Loss or damage arising where the Customer or a third party loads or unloads the Goods to or from the Company’s vehicle.

e. Indirect or consequential loss, such as loss of income, profit, opportunity, or enjoyment.

9.6 The Company will not be responsible for dismantling or reassembling furniture or equipment, disconnecting or reconnecting appliances, or removing doors, windows or fixtures, unless expressly agreed in writing. If such services are provided, they are at the Customer’s risk.

9.7 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be limited or excluded.

10. Delays and Access Issues

10.1 The Company will use reasonable endeavours to carry out the Services at the agreed time, but timings are estimates only and are not guaranteed, particularly where traffic, access or external conditions cause delay.

10.2 The Company shall not be liable for any delay or failure to perform caused by events outside its reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, mechanical failure, or instructions from public authorities.

10.3 Where delays or waiting time are caused by access issues at the Customer’s premises, by the Customer not being ready, or by any other factor under the Customer’s control, the Company may charge for additional time at its standard rates.

11. Storage

11.1 Where the Company agrees to provide or arrange storage of Goods, such storage will be subject to these Terms and Conditions and any additional storage terms notified to the Customer.

11.2 Goods placed into storage may incur separate charges, including handling in and out, ongoing storage fees, and any applicable insurance charges. Payment must be kept up to date at all times.

12. Complaints

12.1 If the Customer has any concerns or complaints regarding the Services, the Customer should notify the Company as soon as reasonably possible, providing full details of the issue and any supporting information.

12.2 The Company will investigate any complaint in good faith and will seek to respond within a reasonable time. The Customer agrees to cooperate with any investigation and to provide access to inspect alleged damage where relevant.

13. Personal Data

13.1 The Company may collect and process personal data about the Customer in order to provide the Services, manage bookings, take payments and comply with legal obligations.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal data will only be shared with third parties where necessary for the performance of the Services, compliance with law, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision or part-provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision or part-provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

15.2 The failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 The Customer may not assign, transfer or subcontract any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

15.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer and supersede any prior discussions, correspondence or understandings relating to the Services, except where expressly incorporated into the booking confirmation.

15.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that specific Job.